Frequently asked questions (FAQs)

We have listed most frequently asked questions regarding visa on arrival, however, if you have any further questions, feel free to contact us or post your questions on Vietnam visa booking's answers!. Surely you will get your right answers shortly.

You can find the most asked questions regarding to Vietnam visa, Vietnam immigration, preparation, documents and procedures.

Visa on arrival, what it is all about

Requirements, procedures and tips

Price, payment and others

Problems and concerns


What is visa on arrival?

This is one of, if not, the quickest and cheapest ways to get your visa to Vietnam. You just need to fill in our "Online Application Form", make payment for the service fee, get your "Visa approval letter" within 2 working days and pick up your visa at your destination airports (Hanoi - Noi Bai Int'l Airport, Ho Chi Minh City - Tan Son Nhat Int'l Airport and Danang - Danang Int'l Airport)

After we obtain the approval letter for you, we will forward you a copy by email or fax. Copies of the same document will be forwarded on your behalf to Vietnam Immigration checkpoints at International Airports only. When you arrive in Viet Nam, the Immigration officers will have those documents ready and will be able to issue your entry visa expediently.

Is “visa on arrival” legitimate?

Yes, it is. Visa on arrival is officially issued by the Vietnam Immigration Department (Vietnamese Government), it has the same validity as the visa you get from any Vietnamese embassy abroad. "Visa on arrival" is stated well in the Immigration Laws of Vietnam.

According to Vietnamese Immigration Law No24, 1999, clause No6, Chapter II, ( or [Vietnamese Version], you can also download the full version in PDF file

The New York Times "Visas are required for American visitors - a one month, single entry visa is $20 through Vietnam visa booking (, an online agency that arranges for documents to be picked up upon arrival at Vietnam’s international airports, where an additional $25 “stamping fee” must be paid" more

What is “approval letter”?

"Visa approval letter" is a letter issued by the Vietnam Immigration Department (Vietnam Government)  that allows you to enter and exit Vietnam for a given time period. With the approval letter, you can pick up your visa upon arrival at one of the  three international airports in Vietnam (Hanoi, Ho Chi Minh City and Da Nang).

Before issuing an approval letter, the Immigration Department checks your application very strictly. Therefore, there will be NO chance you are REFUSED at Vietnam airport if you have obtained an approval letter. However, it is strongly advised that you read our website and follow all the instructions carefully to avoid problems at Vietnam airport.

How long does it takes to get the approval letter?

In normal case, the approval letter will be processed within  two (2) business days (except Saturday, Sunday and National Holidays). In urgent cases, it can be processed within 4-8 working hours.

Notes: All applications must be submitted before 8.00 AM Vietnam time in order to get it done same day. All applications that are submitted after 2.00 PM will be held up to the next day.

How can I receive my visa approval letter?

A coloured scanned copy of the approval letter will be sent to you by email, so please make sure that you have provided us with the correct email address.

You can also request a copy by fax. In this case, please provide us with your fax number and email it to

What does the approval letter look like?

A sample of what the approval letter looks like can be found PDF format of Approval letter.

Are there any exceptions with this type of visa?

Yes, visa on arrival is NOT APPLICABLE to overland entry. Three international airports in Vietnam that you can get your visa stamp with this approval letter are: Noi Bai International Airport (Hanoi), Tan Son Nhat International Airport (Ho Chi Minh City) and Danang Airport (Da Nang).

Note: If you plan to enter Vietnam by land or cruise, please visit a Vietnamese embassy to get your visa.

Do you require my passport scan?

In most cases, passport scan is not required for an online visa application. However, if the Immigration office wishes to verify the information you provide, you are required to send them a scan copy of your passport. In such cases, we will notify you by email immediately.

Do I need photo and what is its size?

Yes, you do. However, photos are required at Vietnam airports only, please remember to bring at least 2 photos of passport size (04x06 cm). 

Note: If you do not have time to prepare those photos before your departure, you can also get it at Vietnam airport for 2 USD or less per photo.

What if my passport expired?

To apply for a visa to Vietnam, your passport must have at least 6 month validity. Therefore, if your passport is about to expire, please get a new one before applying for a visa in order to avoid unwanted problems at Vietnam airport.

Should I provide you with the exact date of arrival?

No, not necessarily. The arrival date is the earliest you are to arrive, you can therefore arrive later. The departure date is the last day you have, unless you get a visa extension.

For example: You apply for a 1 month visa and submit your arrival date as Jan 1, 2011, the visa letter will be valid from Jan 1, 2011 – Feb 1, 2011. You can arrive anytime between Jan 1 - Feb 1 but must leave the country by Feb 1, 2011."

What are the procedures at Vietnam airport?

Upon arrival at Vietnam’s airport, expect a simple on arrival form to fill in. Please remember to bring at least 2 photos of passport size (04x06cm), 25 USD for stamp fee per person (1 month single) and expect about 15 minutes waiting time.

How long in advance should I apply for a visa?

A Vietnamese visa application can be applied from 1 day to 6 months in advance. Though it takes only 2-3 working days to get your visa approved, it is strongly advised that you apply for a Vietnam visa from 1 – 2 weeks before your arrival date to avoid urgent fee or unwanted problems.

How much does it cost?

It depends on the type and length of the visa you are applying for. In general, there are two fees you are required to pay: Stamping fee (pay directly at Vietnam airport) + Our service fee for getting you an approval letter (shall be paid in advance). See more our detailed fee schedule.

What is stamp fee and how much is it?

Stamp fee or stamping fee is the fee besides service fee which you are required to pay at Vietnam airport in order to get your visa stamped on passport. It is 25 USD for single entry visa (1-3 months) and 50 USD for multiple entry visa (1-3 months).

How can I make payment?

We currently accept PayPal, Western Union or banks wiring transfer as official payment methods. These include: VISA, Master Card, American Express, and Discover. Please select for payment guidelines.

Is the same rate applied for everyone?

Yes, same fees are applied to anyone who use our service.

I want to ask something else, how?

For questions such as: who are exempted from visa, getting Vietnam visa in Laos, Cambodia, Thailand ..etc, please visit our visa information center. Alternatively, you can find your answers through Vietnam visa booking's answers or call us the number listed below:

Hanoi, Vietnam office at +84-912-685-141 (Vietnam time GMT +7)

You can also email us at - our Customer Support will reply within 2 hours during office hours and within 24 hours outside of office hours.

Note: Though our working hours are from 8.00 AM to 16.00 PM, the website service is 24/7 and systematically automated. Therefore you can still apply for a visa even when it is midnight in Vietnam.

Vietnam local time: please check this page for the current time in Vietnam.

When do I have to pay for the approval letter?

You can pay for the approval letter after you submit your application. If you have problems with payment, email us at and we will send you a link to pay. Keep in mind that no application can be processed until full payment is made.

What should I do if I find out that I entered the wrong passport number?

Shortly after you submit your application, you should receive a confirmation email in the email address you provided us with. In this email, we detail the information you have entered earlier. If you find out that there is mistake with any of the information, please contact us right away by sending an email to

If you find out later about the mistake, you will have to re-apply for the new visa with the correct information.

Can I travel without the letter and get the visa as I arrive?

No, you cannot. In order to board to plane, you need to show the approval letter to the airlines. This letter is also compulsory in order for you to get the visa at the Vietnam airport. Therefore, we recommend that you leave plenty of time to apply for the visa to avoid having to delay or change your flight.

What if I change my flight and arrive at another airport in Vietnam?

Visa on arrival works if you arrive at any of the three international airports: Tan Son Nhat (in Ho Chi Minh City); Noi Bai (in Hanoi) and Da Nang (in Da Nang). There is no problem with switching among these airports.

Book online or call

Contact by phone, Whatsapp:

+ 84-912-685-141

(8AM – 16.00 PM, GMT +7)

or submit your application online

or send us an email

Why book with us
  • Full services
  • No passport required
  • No photo required
  • Online payment method
  • Time and money savings
  • Free consulate
  • Low cost guarantee
  • No embassy chase down

I contacted them regarding my 3 months tourist visa and I immediately get the answer from the agent, Mr Alex. What I found amazing was the quickness which Alex responded to my inquiries. All of this for the lowest price, too. I would highly recommend Vietnam visa booking's service...

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